The design of a project often evolves. When some project pieces are already in production, this can be difficult. Formlabs had to convey changes to the production team without generating delays or errors.

Formlabs has global customers that are not able to come to the production facility in person. This can make it difficult to communicate and solve problems quickly.

Formlabs communicated with customers and shared files and sketches via email. It was difficult to manage and finding relevant information could take time, making it inefficient.

Errors and delays resulted due to miscommunication between customers and Formlabs team members since they relied mainly on emails.

Approval was also challenging, as files had to be emailed each time. Since file transfers take time, it was inefficient, especially if the customer was not available to review them immediately.